SHIPPING, RETURNS & CANCELLATIONS

Order Processing Time

Each order has a 1 - 3 business day processing time.  This does not include the time for shipping.  Please note that weekends and holidays do not count as business days.  Delivery time for each order may vary depending on the ship-to Zip Code.  All orders ship from Zip Code 97005.

Shipping Information

Crystal Heart Books currently ships to locations within the US only.  Orders ship with the most economical yet secure method possible.  

As part of occasional special promotions, Crystal Heart Books may offer free or discounted shipping costs.  These offers are only valid at the time of purchase and cannot be applied once the order has been placed.


Return Policy

While we are confident that you will be satisfied with the quality of our products, there may be a time that you would like to return an item.  Crystal Heart Books only accepts returned items that are broken or damaged upon your receipt.  Please contact us within 3 days of receiving your order to obtain a return authorization number.  We will not accept any returns without a return authorization number.

Please send products back in their original form and packaging.  Returned merchandise must be received within 14 days from the date the return authorization was issued.  We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that some products are not eligible for return. These include: all stones and crystals plus personalized, edible, perishable, sample, clearance and special order items.


Order Cancellation

You may change or cancel your order at no additional cost as long as the order has not been processed. Cancellation fees may apply. Please contact customer service at 503-520-0404.

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